Q: Who determines the photography location?
A: You do. Please be sure the space you select is at least 18’x 20’ and is available 1 ½ hours prior to your first appointment and at least one hour after your last appointment. Tables/desks are required for both the Pose Selection and Data Entry stations. One long table is suitable for both stations.

Q: When will we be notified of our photography date(s)?
A: You will be notified approximately 4-6 weeks prior to your scheduled date.

Q: How will I receive information about our photography session?
A: We will email you with information about your scheduled photography date. Although email will be our first choice for communication, we will contact you by mail if we don’t hear from you within a short time. Please add us to your list of pre-approved contacts; spam blockers on many email service providers may prevent customers from receiving our emails. You will receive a package of printed forms and information that needs to be completed prior to your photography date, which you will give to your photographer. Missing forms can be downloaded on our website.

Q: Will the photographer know where to park?
A: He/she will need your assistance to locate the nearest place to park. Your photographer will be carrying very heavy equipment, and a lot of it. Several trips may be required to bring in all of the necessary equipment. Remember, the photographer is bringing our studio to you. Please make arrangements for our photographer to park as close as possible to your photography location.

Q: Where should I meet the photographer and how will I recognize him/her?
A: Your photographer will contact you by phone one or two days prior to you scheduled date to get directions and confirm arrival times. Arrange to meet the photographer at your photography location. Remember to meet the photographer 1 ½ hours prior to your scheduled photography appointment. Your photographer will be wearing a black polo shirt and khaki pants, with a name ID tag from Digital Pix.

Q: How do we stay in contact after elections are held and new officers assume their responsibilities?
A: Please let us know when a new picture chair and other officers are elected to guarantee that your preferred dates are reserved and there is no break in communication.

Q: What if some of our members were not photographed?
A: Please provide our photographers with your roster indicating who was photographed, who will be using last year digital images on file, who will be listed as “not pictured” and who will be photographed at another location. For more information on how to achieve a Complete Membership Composite, click here.

Q: How do I find alternate locations for photography?
A: We encourage you to go to other photography sessions on your campus or surrounding campuses if you are unable to attend your scheduled session. Please contact your Personal Account Representative or the scheduling office for the most up-to-date information.

Q: Who chooses the composite styles and colors?
A: Your organization does. Making decisions prior to the day of photography allows Digital Pix to produce and deliver your composite to you within our 30 day delivery guarantee. Please visit our online Composite Builder to explore your many options or contact our Graphic Arts Department for design consultation and special graphical elements you want to be included in your composite.

Q: Are the picture chairman/class representative and faculty members required to pay for placement on the composite?
A: Every person appearing on your composite will be billed an individual participant fee. We have special discount pricing for graduation class faculty.

Q: When is the composite payment due?
A: Participant fees are due on the day of photography. At the beginning of the session, our photographer will go over our pricing and composite options with you; at the end of your session, our photographer will provide you with an invoice. Sorry, no cash is accepted. Personal check or credit card will be acceptable payment forms for Grad/Nursing students. All Greek organizations should have a check available for the photographer to take with him/her at the end of the session.

Q: We are a Greek Organization. Do individual members pay by check or does our organization pay using one organization account check?
A: Your organization will pay using one organization check on the day of photography. The amount invoiced will be calculated using the per person composite package price for each member photographed. Members appearing using last year’s images and members appearing by name only as ”Not Pictured” will also be billed on the invoice if that information is available on the day of photography. When any information about how members will appear on the composite is unavailable on the day of photography, you will receive an amended invoice when that information becomes available. Applicable state taxes and shipping charges (where applicable) are also included.

Q: We are a Graduate or Professional Organization. Do individual members pay by individual checks?
A: Yes! Every member photographed should bring a personal check and pay on the day of photography.

Q: Since our Graduate/Professional members will be paying by individual checks, how do we know the exact amount our members will be paying on the day of photography?
A: We have a handy worksheet to help you calculate the price that each member will pay on the day of photography. Click here to download a .pdf version of the worksheet. Contact us if you have any questions after you have used the worksheet.

Q: What do we do if we don’t know whether members who failed to be photographed on our scheduled day will be photographed at another location?
A: Contact your Personal Account Representative to determine what other locations and dates are available for photography. Get a commitment from your members with a confirmed date for their photography. Advise them that they are holding up the construction of your groups composite and ask them to let you know as soon as possible that they have been photographed so that you can advise your Personal Account Representative to expect the photos. Offer them the options of using a last year photo or appearing as “Not Pictured” in lieu of causing a delay in the construction and delivery of the group composite.

Q: Who are participants on a composite and why does Digital Pix charge for members who are photographed but deleted from appearing on the composite?
A:

A participant is a member whose image is displayed on a composite, or whose image has been captured during a photo session but has been deleted from the composite by direction from their organization. A member can participate and have their image appear on the composite using (1) a current photo image taken pursuant to our service agreement or (2) an Archived Photo image taken in a prior year (an Archived Photo) previously stored by Digital Pix.

Q: What are Archived Photos and how long does Digital Pix store them?
A:

An Archived Photo is a digital image of a photo captured by Digital Pix of a member in an organization or is a digital image of a composite created by Digital Pix. Digital Pix stores members’ photos for up to four years. Digital Pix keeps photos of faculty or other special members who choose to continue to use prior year’s image as long as required. Digital images of composites are kept on file indefinitely. Digital Pix stores millions of images as a free service for the convenience of its customers.

Q: What is the Digital Pix Price Quote Budgeting service?
A: Digital Pix provides a preliminary invoice to groups who have signed a service agreement. This price quote helps groups calculate the amount per person that they should budget for their current year composite. It is based upon the composite package chosen. It includes taxes, shipping, any upgrades to the package chosen (specialty plaques, watermarks, personalized minis, digital CDs, etc.). When budgeting, groups need to keep in mind that participation by some of its members will be through the use of our Archived Photos service, a service which is provided by Digital Pix for a nominal fee. Some groups have a considerable number of members appear using this service. For information on how many members have appeared on past composites using this service, please contact us.

Q: Why does it cost more to choose to use an Archived Photo after the day of photography?
A:

Digital Pix archives photos for organization members photographed for up to four years. We store the images in our archives in their original capture format to insure that the image quality does not deteriorate. In order to use these images in subsequent years, Digital Pix must (1) retrieve them from the storage media where they reside, (2) manipulate them (crop, scale, and color balance), and (3) retouch them preparatory to their use. When Digital Pix is able to perform these functions for the group choosing to use our Archived Photos service at the same time that work is being done on the groups’ new photography, it saves Digital Pix time and money. Digital Pix is able to pass on this saving to you. When requests come in after the day of photography to use Archived Photos, considerably more work is required, and Digital Pix must charge for this extra work.

Q: What is Digital Pix’s Greek Philanthropy program?
A: Digital Pix offers various ways for you to enhance your composite product AND earn a contribution for philanthropic foundation on behalf of your chapter.

Q: Why is shipping and packaging a composite so expensive?
A:

Our master composite products are unusually large across two dimensions and therefore must be shipped by a qualified carrier that specializes in unusual sized packages. Shipping charges from the carriers are based upon what is called “Dim Weight” which is short hand for dimension and weight, and is charged by shippers at a premium rate not assessed against smaller packages.

Packaging for these composites requires extremely durable specialty cardboard custom-crafted crates, reinforcing corner supports, dual layered rigid side supports, and Masonite corner reinforcements on the actual composite corners itself. All composites are banded with metal straps to keep the packaging intact until delivery. The packages are designed to protect your composite from flexing and bending during shipping and preventing damages that can occur during the shipping process. The packaging materials are specially treated to protect your composites from humidity, rain and snow prior to delivery.

Q: Does Digital Pix manufacture a 3D Composite?
A:

Yes, Digital Pix manufactures a true 3D composite using raised plaques. Digital Pix also has a wide range of digital composites that not only appear to be 3D, but also contain many enhancements not available on raised plaque composites. Go to our Composite Design Center to build a virtual composite and experiment with new looks to make your composite uniquely yours. Enhancements include watermarks, specialty plaques, placeable graphics and custom mount board textures and colors not available elsewhere.

Q: How does your refer-a-friend promotion work?
A: For each new group you refer that is photographed by Digital Pix, you and your referral organization will receive a $50 credit on your next composite.

Q: Does Digital Pix charge a sitting fee?
A: No, Digital Pix does not charge a sitting fee. Digital Pix charges one price for a bundle of services and products. One of the services that Digital Pix provides is a professional photography session at your site. Go to our composite package page to see the full range of products and services included in our service agreements.

Q: I received a $60 voucher for my assitance on the day of photography, but do not plan on using it, can I give it to a friend?
A:

No. Unfortunately, the voucher is a "Thank You" for helping on the day of photography and is non-transferable.

Q: How do I confirm my photography session? What if I need to reschedule?
A:

Our scheduling department will contact you with your assigned date(s) and times for photography. You will be contacte via mail or email 4-6 weeks prior to your scheduled session. Once you have received the session details, please visit our website or call our scheduling office to confirm your photography session and secure your date/time.

If the date/time does not work for you, let us know immediately. Your response is needed within 7 days from notification of your date/time, or your session may be released and cancellation fees may apply.

Attire – Greek

Q: What should we wear?
A: You make the clothing decision. The most attractive classic composites are those where everyone is dressed in their own clothing. Long sleeves and solid colors are most flattering. Please avoid wearing checkered or small prints due to distortion occurring with busy patterns.

Q: Are there any restrictions on the attire that we can wear for the composite?
A: There may be restrictions on your attire made by your school or by your National Headquarters. Please check with your Picture Chair prior to the photography date to make sure that you have the right attire.

Q: Does Digital Pix provide photographic drapes for our members?
A: YES! The photographer has a wide selection of drapes available. The selections are amber, pink, Peridot green, ivory, blue, red and black. Your photographer will have all colors available and with him for your session. We suggest your members wear tube tops underneath the drapes to eliminate strap marks and to make the wearing of the drapes more convenient.

Q: What if we change our attire from a previous year?
A: The most important thing to remember when changing attire from a previous year is that you cannot use archived images for members not photographed. Therefore, you will need to encourage all members to be photographed in the newly selected attire. In some cases, Digital Pix can provide digital attire changes on last year’s photograph for a minimal fee per person.

Q: Will the photographer have pearls available for our photography?
A: We try to provide pearls to each group we photograph, but they tend to become lost and it is best to provide your own. If you would like your members to wear pearls, please be sure to have at least three strands available.

Q: If we are going to be photographed wearing the same apparel (blouse, shirt, sports jacket, tie or sweater) for the composite, how many of each do we need to have available?
A: At least three must be available. Unless there are at least three items of apparel available, the time to change will affect your signup schedule. Try not to inconvenience your group by having less than three changes. It is best to have a selection of sizes to accommodate all of your members.

Attire – Grad

Q: What should we wear?
A: You make the clothing decision. Please be sure to check with your school or your class representative for any clothing restrictions. Options include scrubs, graduation gowns, whites, street clothes, drapes (ask about our color selection).

Q: Can students and faculty be photographed wearing nursing caps for their portraits, even if we are not wearing caps on the composite?
A: YES. You will have the opportunity to view and order portraits from alternate poses. Please be sure to tell the scheduling office if you intend to have alternate attire (caps/no caps) poses on your day of photography.

Q: Where should I wear my nursing pin?
A: Pins should be worn on a designated side (usually the left side) slightly higher than a name tag. They must be visible in a head and shoulders photograph. Digital Pix does not supply nursing pins as they are organization specific. Please have 3 pins available for your photographic session. Please be conscious of long hair that can cover pins, especially if they are required on your composite.

Q: Will the photographer have graduation gowns available?
A: NO. You must provide at least three gowns on the day of photography and know in advance the proper way they are to be worn. This helps your group adhere to the signup schedule as a courtesy to everyone in your group.

Online Account

Q: I created an account, but I don't see my pictures.
A: Registering using the website does not allow you access to photographs. Digital Pix creates accounts for its members, where they can access their photographs. Through this account, they can share their photos with friends and family. If you have already received your proof and order form, you can enter the camera card code to attach your photo to your newly created account.

Q: Why does my student have to share their photographs with me?
A: For privacy reasons, we are asking the student to share with safe and secure people. It is important to Digital Pix that all students' photographs are protected, and we cannot verify your relationship to them. As an alternative, if you know your student's camera card code, you can create an online account and attach their photo using the camera card code.

Q: I am a student that registered for an account, but I cannot view my photographs.
A: Students may request that their photographs be added to their account. If you provided a email address on the Day of Photography, we will automatically create an online account for you as soon as your photo is ready. Remember, it takes 2-4 weeks after your photography session to prepare your images for an online account. Click here to contact our Online Accounts department.

Q: What do I find the Camera Card Code to retrieve my pictures?
A: The camera card code is located on the proofs and order form. You should receive your proof and order form in the mail about 2-4 weeks after your photography session. The camera card code will start with 1 letter, followed by six numbers.

Q: After my photography session, when will I be able to order portraits online?
A: Images are generally available 2-4 weeks after your photography session. We are preparing your image by performing color correction and retouching services.

Q: I only see 1 pose. Where are my other poses?
A: Currently, our website can only have 1 photo per online account. That is why on the Day of Photography, we ask for you to choose a portrait pose. Your other poses are still available for portrait purchases by phone or mail order. Please call 800-807-4112 to order, or contact the Portrait Department.

Q: What is the "processing time" that is referenced in the shipping method?
A: Our products have varying in-house processing time. Portraits orders generally have a 1-2 week processing time, plus their shipping method. Our non-portrait products, such as Hugs in a Box and Frames, generally have a 1 business day processing time, plus shipping method. To see the exact processing time for your order, visit the product's page, and look at the product's description.

Q: I ordered portraits on the day of photography. Can I track my order online?
A: Only orders that are placed online can be tracked online. If you ordered portraits on the day of photography, and you would like to track the order, please call 800-807-4112 and ask to speak to our Portrait Department.

Q: I received the email with my username and password, but when I try to login, I am getting an error message.
A: Your username and password are case-sensitive. Your username (email address) should be in all lowercase. Your password is a combination of lower- and upper-case letters. Try to copy & paste your username and password from the email sent to you. Make sure to only copy the text, and do not copy any extra spaces after the text.

Q: Can I track the progress of my composite?
A: Yes, you can track the progress of your composite, while it is being completed. Throughout production, your personal account representative will keep you informed about the status of your composite. If you would like to receive up-to-date information about your composite, please Contact Us.

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Individual Portraits

Q: Will I be able to purchase individual portraits?
A: YES! Approximately 3-4 weeks after photography, you will receive a portrait order blank with proofs or a package of retouched, pre-printed portraits which will be available for purchase. You will also be given the opportunity to view and purchase portraits online at our new web store. Click here to begin shopping for portraits.

Q: Am I obligated to purchase any portraits?
A: NO! You have absolutely no obligation to purchase any of the portraits you may receive for consideration or are offered by order blank by mail or online. Most students choose to place orders as they realize that this is their only formal portrait from this important time in their lives.

Q: How do I order portraits from a pose other than the one I chose for the composite?
A: Please call our office for more information and to request a proof of your alternate poses.

Q: What retouching is provided by your company?
A: Click here to view a list of our retouching services.

Q: What is your return policy?
A: Your satisfaction is our goal! If you are unsatisfied in any way with your custom portrait order, please notify us within 30 days of shipment. Thank you.

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