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FAQ's

Here are a few of our most frequently asked questions. Please contact us for additional information. We have separated the information into categories to help you locate answers quickly. Don't hesitate to contact us if you don't see an answer to your question(s) below.

Picture Chairman

When will we be notified of our photography date(s)?
Approximately one month prior to your scheduled date.

How do we stay in contact after elections are held?
Please let us know when a new picture chair is elected to guarantee that your preferred dates are requested.

How will I receive information about the photography session?
We will email you about your scheduled photography date. Although email will be our first choice of communication, we will contact you by mail if we don't hear from you within a short time. Please add us to your list of pre-approved senders; spam blockers on many email accounts may prevent you from receiving our emails. After your session is confirmed, a packet of information and forms will be mailed to you. Replacement blank forms are available on our website.

Who determines the photography location?
You do. Please be sure the space you select is at least 15' x 20' and is available one and a half hours prior to your first appointment and at least one hour after your last appointment. Tables are required for both the Pose Selection and Data Entry Stations.

Where should I meet the photographer and how will I recognize him?
Your photographer will contact you by phone one to two days prior to your scheduled date. Arrange to meet the photographer at your location. Make sure to meet the photographer on and a half hours prior to your first scheduled appointment. The photographer will be dressed in a black polo shirt, khaki pants, and will have a photo ID tag around his neck.

Will the photographer know where to park?
Your photographer will be carrying very heavy equipment, and a lot of it. Many trips may be required to bring in all of the necessary equipment. Remember, the photographer is bringing our studio to you. Please make arrangements for our photographer to park as close as possible to your photography location.

Who is responsible for choosing the composite styles and colors?
You are.  Making decisions prior to the day of photography allows Digital Pix to produce and deliver your composites within our 30 day delivery guarantee. Please visit our online Composite Builder to explore your many options or contact our graphic arts department for design consultation.

When are the sitting fees due?
On the day of photography. At the end of your session, our photographer will provide you with an invoice which calculates your fees based on the actual number of people photographed. Sorry, no cash is accepted.

What if fewer people are photographed than originally estimated?
You may need to arrange with Digital Pix to have Last Year Images (LYI) used for members of your organization that were unable to attend your photography session. Or, you may need to discover alternate locations for photography to assure that all members are included on your composite. For professional organizations, the per member price may be affected. If there is any doubt that the attendance on your day of photography may fall below the estimated number of participants, please contact us.

Are the picture chairman and faculty members required to pay sitting fees?
YES. Every person appearing on your composite will be billed an individual sitting fee.

When should we expect delivery of our master composite and individual copies?
Digital Pix guarantees delivery of your composite within 30 business days from the last day of photography. Generally, after you approve your composite proof, your composites will arrive in 1-2 weeks.

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Attire - Greek

What should we wear?
You make the clothing decision. The most attractive classic composites are those where everyone is dressed in their own clothing. Long sleeves and solid colors are most flattering. Please avoid wearing checkered or small prints due to distortion. Digital Pix provides velvet drapes in a variety of colors. If your group elects to wear a drape, tube tops are recommended for the day of photography to make the attire change easy.

Is there attire that we cannot wear for the composite?
There may be restrictions on your attire made by your school or by your National headquarters. Please check with your picture chairman prior to your photography date.

Does Digital Pix provide attire for our members?
The photographer has a wide selection of drapes available. The selections are russet, dark pink, moss green, cornflower blue, red and black. Confirm with your photographer that your chosen color will be available on the day of photography. We suggest your members wear tube tops underneath the drapes for comfort. Digital Pix does not supply coats or ties for fraternities.

Will the photographer have pearls available for our photography?
YES. We have a few strings of pearls that you can use on the day of photography. However, you may want to provide your own.

If we are going to be photographed wearing the same blouse or sweater for the composite, how many of each do we need to have available?
At least three must be available so that you adhere to the time schedule.

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Attire - Non-Greek

What should we wear?
You make the clothing decision. Please be sure to check with your school for any clothing restrictions. Digital Pix does not supply clothing, so make sure to arrange for any rental or purchase of uniforms ahead of time. Options include scrubs, graduation gowns, traditional white uniforms, street clothes, and drapes (please ask about our color selection).

Can students be photographed wearing a nursing cap for portraits, even if we are not wearing caps on the composite?
YES. You will have the opportunity to view and order portraits from other poses.

Will the photographer have graduation gowns available?
NO. You must have at least three available on the day of photography and know the proper way they are to be worn. Time schedules must be adhered to as a courtesy to everyone in your group.

Where should my pin be worn?
Pins should worn on a designated side slightly higher than a name tag. They must be visible in a head and shoulders photograph. DPC does not supply nursing pins as they are organization specific. If the pin is required, make sure that your hair or collar are not covering the pin in the photograph.

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Individual Portraits

Will I be able to purchase individual portraits?
YES. Non-Greek students will have the opportunity to order portraits on the day of photography and will receive a proof and order form that can be used for additional orders. Greek students will receive a package of retouched, pre-printed portraits, which will be available for purchase.

Am I obligated to purchase any portraits?
NO. You have absolutely no obligation to purchase any of the portraits you receive for viewing. Most students opt to purchase as this is their only memorial of this important time in their lives.

Where will portraits be sent?
They will be sent to your home address as you entered it into the computer on the day of photography.

How do I return any portraits I do not want to purchase?
A postage prepaid envelope is included. Place any unwanted portraits along with payment and the order form in the envelope and place it in the mail.

What if I need more time to decide on a purchase?
You may contact us to arrange for more time. Please have your account number from the order form handy when calling or emailing to expedite your service.

How do I order portraits of a different pose?
Please call our office for more information.

Can I purchase additional retouching?
YES. Additional retouching may be purchased for a fee. See our pricing chart.

Will tan lines or sunburn be retouched?
NO. Tan lines and sunburn are not removed with complimentary retouching. You may purchase additional retouching.

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